Welcome to the Ocado Solutions webinar hub

Here you can register for upcoming sessions and explore our library of previous events, featuring expert speakers and practical insights across a range of topics.

Our webinars are designed to provide clear, accessible knowledge, packed with practical strategies and real-world examples from Ocado Solutions and our grocery partners.

Wednesday 12 November
8:00 - 9:00 a.m. GMT | 09:00 - 10:00 a.m. CET

Mastering online grocery:
Operational adaptability with Coles Australia

Backed by over 25 years of experience in online grocery, Ocado Group has changed the way the world shops. With 13 innovative online grocery retailer partners globally, we’ve seen first-hand how the right fulfilment mix is key to online grocery success.

In today’s fast-changing grocery landscape, operational adaptability – the ability to evolve your operational model and scale efficiently without compromising customer experience – has become the defining factor for sustainable growth.

In this fireside chat, Ocado's Adriano Araujo, President, APAC, and Mark Wilson, SVP Partner Success, will be joined by Jonathan Torr, Executive General Manager, eCommerce at Coles, to share how they’ve transformed their online grocery operations with an expansion from manual fulfilment to an Ocado automated fulfilment model. We'll explore the motivations behind this shift, the challenges overcome and the measurable business impact, ranging from improved availability and fulfilment rates to higher customer satisfaction and stronger long-term capacity.

Register now

12 November 2025

In this fireside chat, Nathan Wallace, General Manager, CFC Operations at Coles, joined Adriano Araujo, President APAC, and Mark Wilson, SVP Partner Success at Ocado Solutions, to explore how Coles is building operational resilience and driving a seamless customer experience in online grocery.

Nathan shared how Coles has strengthened both in-store and online fulfilment, improved product availability, and enhanced service quality through adaptable operations. The discussion highlighted the importance of flexibility, collaboration, and data-led decision making in scaling a profitable and customer-centric grocery model.

Watch the full session to hear practical insights and lessons from one of Australia’s leading grocery retailers.

Building operational resilience in grocery

How Coles strengthened both in-store and online fulfilment to improve efficiency, availability, and the overall customer experience.

Delivering consistent customer satisfaction

Practical insights from Coles on increasing order accuracy, reducing congestion, and enhancing service quality across fulfilment models.

Adapting for growth and flexibility

Why operational adaptability, not a single fulfilment model, is key to scaling profitably and meeting evolving customer demand.

Meet our speakers

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Nathan Wallace

General Manager CFC Operations @ Coles

Nathan is a passionate retail executive with more than 20 years’ experience across a range of sectors, including pharmaceuticals, large format consumer goods, franchising and supermarkets. Nathan has been with Coles for 10 years and has worked in a number of roles across Operations, Supply Chain and Customer & Digital. Now the General Manager of CFC Operations, Nathan is responsible for CFC Operations, Delivery/Spoke Operations, Supply Chain and Workforce Planning.

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Adriano Araujo

President, APAC @ Ocado Solutions

Adriano leads Ocado’s APAC partners, helping grocery retailers grow and win in the online channel with the Ocado Smart Platform. He brings over 15 years of leadership experience from dunnhumby, where he served as President of APAC and LATAM, providing world class data and monetisation solutions for global retailers. With deep expertise in retail, digital transformation, AI and customer analytics, Adriano is passionate about driving change and enabling partners to achieve market leadership.

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Mark Wilson

SVP Partner Success @ Ocado Solutions

With 25 years of experience in Ocado operations, product and optimisation, Mark has been instrumental in supporting online retail execution for all 13 of our live partners. His expertise covers the full scope of the Ocado Smart Platform (OSP), including site design and driving key business success metrics. After leading the Global Partner Success team at Ocado for four years, Mark is now focuses on accelerating partner performance and maximising OSP utilisation through specifically defined strategic assignments.

Key information

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Virtual event

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Presented in English

Our webinar library

15 October 2025

Crafting value propositions that drive sustainable growth

In this webinar Hannya Boulos, Ocado's VP of Partner Growth, shared insights from Ocado Solutions' work with leading global grocery partners, showing how and why the most successful online grocers build value propositions that are distinctly different to offline approaches.

15 November 2024

Growing a successful store operation at scale with Morrisons

Charlotte Exell, Online Director at leading UK grocery retailer Morrisons, presented on the success Morrisons has seen growing its online operation. Charlotte outlined how Morrisons is delivering an exceptional customer proposition across 97% of UK postcodes, how it grew market share and scaled from 40 to 450 stores in only 6 months, and how it’s driving profitability by increasing store pick efficiency by 140%.

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